Legacy Storybook LLC
Privacy Policy
Your family's story is sacred. This policy explains how we collect, use, and protect your personal information — and how you remain in control of it at every step.
Introduction
This Privacy Policy describes how Legacy Storybook LLC ("Legacy Storybook," "we," "us," or "our") collects, uses, shares, and protects information about you when you visit legacystorybook.com, fill out a contact or inquiry form, or engage with our services.
This policy is designed to comply with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Telephone Consumer Protection Act (TCPA), and other applicable federal and state laws. By using our website or submitting your information, you agree to the terms of this Privacy Policy.
Information We Collect
Information You Provide Directly
When you contact us or submit a form on our website, we may collect:
- Full name
- Email address
- Phone number
- Information about your family members or loved ones that you voluntarily share during consultations or as part of our memoir and storybook production process
- Any other personal information you choose to provide
Information Collected Automatically
When you visit our website, we and our third-party partners may automatically collect:
- IP address and approximate geographic location
- Browser type, version, and device information
- Pages visited, time on site, and clickstream data
- Referring URLs and search terms
This information is collected using cookies, pixels, and similar tracking technologies, including the Meta Pixel (Facebook Pixel).
How We Use Your Information
- To respond to your inquiries and schedule free discovery consultations
- To provide, deliver, and improve our memoir and storybook services
- To contact you via phone, email, or text message regarding your inquiry or our services
- To send you marketing and promotional communications (with your consent, subject to your right to opt out at any time)
- To deliver targeted advertisements on platforms such as Facebook and Instagram via the Meta Pixel
- To analyze website traffic and improve user experience
- To comply with applicable legal obligations
Marketing Communications & Your Right to Opt Out
If you submit your contact information through our website or forms, you may receive follow-up communications from us by email, phone, or text message. You have the right to opt out at any time:
- Email: Click "Unsubscribe" in any marketing email, or email contact@legacystorybook.com with subject line "Unsubscribe."
- Text / SMS: Reply STOP to any text message. You will be removed immediately.
- Phone: Inform us during any call, or email us requesting removal from our call list.
Opting out of marketing will not affect our ability to contact you regarding an active service engagement.
Phone & Text Communications
By submitting a contact form or inquiry on our website, you expressly consent to be contacted by Legacy Storybook LLC via telephone, text message (SMS), or email — including through automated or pre-recorded technology — for the purpose of responding to your inquiry and providing information about our services.
Message and data rates may apply. You may revoke this consent at any time by replying STOP to any text, emailing contact@legacystorybook.com, or notifying us in writing.
Use of Artificial Intelligence Tools
Legacy Storybook uses AI tools to assist in the writing, editing, structuring, and production of memoir and storybook content. These tools are used solely by Legacy Storybook staff to help craft and refine your family's story.
- AI tools may be provided by third-party companies such as Anthropic, PBC (maker of Claude). These providers have their own privacy policies.
- We use AI tools under agreements that do not allow your personal data or story content to be used to train AI models. Your family's story is never used to improve any AI system.
- Story content processed through AI tools is handled with strict confidentiality and not shared beyond what is necessary to produce your book.
- AI is a production tool only. Our founders and team review, edit, and take full responsibility for all final content delivered to you.
If you have concerns about AI use in your project, contact us at contact@legacystorybook.com before engaging our services. We are happy to discuss your preferences.
Cookies & Tracking Technologies
Our website uses cookies and third-party tracking technologies including the Meta Pixel to collect information about your browsing activity. This enables us to measure advertising effectiveness, build custom audiences, and retarget visitors on Facebook and Instagram.
You can manage cookies through your browser settings, or opt out of Meta's advertising data use at facebook.com/ads/preferences or optout.aboutads.info.
How We Share Your Information
We do not sell your personal information. We may share it only in these limited circumstances:
- Meta Platforms, Inc. — via the Meta Pixel, for advertising measurement and audience targeting
- Service providers — third parties assisting our operations (e.g., email platforms, scheduling tools, printing vendors), bound by confidentiality obligations
- AI tool providers — solely for memoir production, under terms prohibiting use of your data for model training
- Legal authorities — when required by law, subpoena, or court order
We will never share, rent, or sell your information to marketers, data brokers, or unaffiliated third parties for their own marketing purposes.
Your California Privacy Rights (CCPA / CPRA)
- Right to Know — Request disclosure of personal information collected, its sources, purposes, and third-party recipients.
- Right to Delete — Request deletion of personal information we hold about you, subject to limited exceptions.
- Right to Correct — Request correction of inaccurate personal information we hold about you.
- Right to Opt Out of Sale or Sharing — We do not sell data. We do share certain data with Meta for advertising, which may constitute "sharing" under the CPRA. Contact us to opt out.
- Right to Limit Sensitive Information — Request that we limit use of sensitive personal information (such as family stories) to only what is necessary to provide our services.
- Right to Non-Discrimination — We will never deny or reduce services because you exercised any of these rights.
To submit a request: contact@legacystorybook.com or 408-320-7013. We will verify your identity and respond within 45 days.
Data Retention & Security
We retain your personal information as long as necessary to provide services, maintain business records, and comply with legal obligations. Story content is retained for the duration of your project and a reasonable period thereafter. When no longer needed, information is securely deleted or anonymized.
We implement reasonable administrative, technical, and physical safeguards to protect your information. No internet transmission is completely secure — please contact us immediately if you suspect unauthorized use of your information.
Children's Privacy, Third-Party Links & Policy Updates
Children's Privacy
Our services are intended for adults aged 18 and older. We do not knowingly collect information from individuals under 18. Contact us immediately if you believe we have done so and we will promptly delete it.
Third-Party Links
Our website may link to third-party platforms including Facebook and Instagram. We are not responsible for their privacy practices and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be reflected in the updated effective date at the top of this page. Continued use of our website constitutes acceptance of any updated policy.